Frequently Asked Questions
Everything you need to know about the power of water-based cleaning.
How does the Rainbow Cleaning System differ from traditional vacuums?
Unlike traditional vacuums that use bags or filters that can clog, the Rainbow uses Mother Nature’s most powerful element—water—to trap dirt and odors, returning only naturally cleaned, water-washed air to your home.
What is the standard shipping timeframe for new systems?
All Rainbow Cleaning Systems are processed within 1-2 business days and typically arrive via secure freight within 5-7 business days, depending on your location.
Do you offer a warranty on the Rainbow System?
Yes, every new Rainbow Cleaning System comes with a comprehensive manufacturer's warranty covering the motor and electronic controller for up to 10 years, and the complete system for 4 years.
Can I return the product if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your Rainbow System, you can return it in its original packaging for a full refund, minus shipping costs.
Are the cleaning solutions and fragrances safe for pets?
Absolutely. All Rainbow-branded fragrances and cleaning solutions are non-toxic and formulated to be safe for use around children and pets when used as directed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our third-party lending partners to make your purchase more affordable.